Appointments

Urgent appointments

Urgent appointments are not for repeat prescriptions, fit notes or for signing forms but for urgent matters only.

If you need advice the same day please telephone the Practice as soon after 8:00 am.

To request an urgent appointment (Monday to Friday):

  • Please phone 01983 758998 and press option 1
  • using the eConsult system
  • or visit the surgery and speak with a Patient Advisor on reception

Routine appointments

Our Appointment System

For a routine appointment, please call after 8.30am.

Our lines are busy early in the day, so unless you need same day help, you may find it easier to call later in the day.

Please call 01983 758998 for appointments, use our eConsult service, or come in to speak to one of our Patient Advisors at the Reception desk.

You will be asked several questions by our Patient Advisors in order to allocate your query to the correct member of our team.

No matter how you contact us, we might offer you a consultation:

  • By phone or
  • Face to face at the surgery

If you need help when we are closed:

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Think Pharmacy First

Most pharmacies can provide prescription medication for certain conditions without the need to see a GP or make an appointment. This service, known as Pharmacy First.

Pharmacy First means you can go straight to the pharmacist for treatment of some minor health issues, without needing a GP prescription first. If you are exempt from prescription charges, the medication will be free. If you pay for your prescription, you will pay the regular cost of the medicine. To use this service, you must be a registered patient at one of the surgeries on the Isle of Wight. Please note most pharmacies have a private consultation room.

Your appointment

When you contact us, we’ll ask what you need help with. This helps us choose the right healthcare professional for you.

If you have an urgent medical need, we will do our best to see you on the same day, though you may not see your preferred doctor.

Please only request a same-day GP appointment if it is urgent. A phone call from a GP might be enough.

Phone, video call, text, or email appointments can be more flexible and often mean you get help faster.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – SystmOnline
  • phone us on 01983 758998, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

The practice can arrange home visits for patients who are too sick or frail to come in. If you think you need a home visit, please call us as early as possible (before 10:00 AM) in order to be triaged. This helps plan around other appointments, as it’s harder to arrange visits later in the day. When you request a home visit, we’ll ask for some important information.

The practice can only provide home visits for patients who are unable to leave their home, and this decision will be made by the triaging doctor on the day.

Further information

These situations don’t need urgent GP appointments and can usually be managed in advance. If you’re requesting an appointment for these reasons, please let the receptionist know. They can help arrange other support for you

When booking an appointment or home visit, please tell the receptionist your preferred doctor’s name. Sometimes, we may not be able to guarantee you’ll see your chosen GP, but we’ll do our best to meet your request.
You have the right to request a chaperone during your consultation or procedure at the surgery. This could be a nurse, healthcare assistant, or another suitable member of staff, with your agreement. If you’re unsure about having a chaperone, please contact the surgery to discuss this before your appointment.
If you become ill while away from home or living outside the practice area, a local GP can see you as a “temporary patient.” If you stay longer than three months, the GP may want to register you as a permanent patient. This is important for you, as it helps your new GP and your former GP share your medical history.